Support

Which app for what

• AIFS Portal: your certificates, Schiphol pass and driving licence, training and AIFS tests, and notices after incidents (Read & Sign). As a website and as an app for iPhone and Android.
• AIFS Audits: filling in audits in aircraft with photos, with AIFS flights at Schiphol. As an app for Android; admins also work in the browser.
• AIFS SMS: reporting incidents, accidents and damage. In the browser.

You use the same email address and password for all apps. AIFS decides which apps you can use.

No invitation or no access

AIFS creates your account; you cannot register yourself. You receive an invitation by email with a code. On the sign-in page, tap “Received an invitation?” and enter your email address, the code and a new password.

No invitation received? Check your spam folder, or email info@aifsbv.nl.

If you see “No access” after signing in, your account has no access to this app. Ask AIFS for access. If you no longer work for AIFS, your account is blocked and you can no longer sign in.

Forgot password

On the sign-in page, tap “Forgot password?” and enter the email address of your account. You will receive a code by email. Enter that code and your new password. The new password applies to all apps.

No code arriving? Check your spam folder and make sure you used the address of your account.

The app asks for an update

• AIFS Portal (iPhone and Android): if you see “Please update”, tap “Update now”. You get to the app at Apple or Google; install the new version there and open the app again.
• AIFS Audits (Android): if it says “New version … available”, tap “Download”, open the file and tap “Install”. The first time, Android asks whether installs from this source are allowed. With “Please update”, the old version no longer works.
• In the browser you always have the latest version; reload the page if needed.

Reporting a problem

Email info@aifsbv.nl and include:

• which app (AIFS Portal, AIFS Audits or AIFS SMS) and whether you use the app or the browser;
• the version: it is on the sign-in page, in AIFS Portal and AIFS Audits also at the bottom of the menu;
• your device and system (for example the model and the version of iOS or Android) or your browser;
• what you did, what happened and when;
• if possible a screenshot, without other people’s data.